Bad customer service

I am from maponya Mall branch. I am dissappointed at the service I received today. I was not properly assisted and the consultant didn't bother explaining. I went to fix a card but she said "she can't fix it, she's been trying" I then told her that I can't use the card as it says I must visit the branch. She then told me that she'll do a new card, I did not know that there r fees applicable to doing a card. When I check my statement it says that it's "replacement card" and R140 was deducted which I wasn't told about. I asked to be helped with internet banking and I was not helped either, I am still failing to access my internet banking. I am truly dissappointed at the service. I wouldn't recommend this branch and I'm having doubts with banking with absa now.