1 reviews | Active since Feb 2019
ABSA westgate shopping centre , upper level is the worst when it comes to customer service. They don't have tellers, there is only one teller or two tellers assisting clients and the queues are ridiculous. The branch manager will be busy parading around and not saying anything to clients that are in the queue. When you want to use the business teller you get an embarrassment of your life because they will tell you that you don't have enough money to qualify to use the business teller, while they assist their friends. I am highly pregnant and i was carrying the business money that i wanted to deposit, and i was told to go and wait on the line because I am not carrying a lot of money. I had to fight my way through in other for for me to be assisted. The staff is very relaxed and they don't velue their customers and they talk back at you when you complain. When i send my staff to go and deposit the money for me, they are always made to feel small. The other day i sent my 2 staff members to go and deposit the company money and ask for change, while they were in the business teller, a phone call came through and the person on then other line was telling the teller to chase my staff away because they are taking too much time there. When i sent my staff members to go and ask for money bags, they were told that there are no money bags because the CEO has resigned, I don't know where do we fit in with the CEO that resigned. Their level of customer service sucks.
Best regards,
Best regards,
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