Bad customer service

I have a gold bundle with ABSA. Due to a promotion I wanted to upgrade my account. I struggled doing this online so I went into Table view branch. I couldn't be assisted because the systems were offline. Fine , so I left. I then emailed ABSA. ********** I emailed in December asking for assistance. I responded yesteday to case C- ********** 2 very upset because no one got back to me. This afternoon I received a response to say my ticket has been closed!

I'm wanting to upgrade my account with you, and this is how you handle customer service?! Closing email tickets with no responses?

Disgusting. I am definitely going to move especially because of this. I am 31 and have only banked with you. What a way to lose a loyal customer.

Just a heads up, teach your customer service agents the importance of keeping customers happy especially in today's age.