bad customer service
hi
back in 2017 around June or July i made an appeal for my interest rate to be reviewed and was told in 5 working days i will be contacted and since then i have been waiting to this day , the application was made at cresta mall at the absa branch . the only thing i received was a reply email advising that will be contacted and it never happened .
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Replies (2)
Absa's replyOfficial
20 Sept 2018, 11:26Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply20 Sept 2018, 11:26
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
20 Sept 2018, 11:28Hi Nhlanhla
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply20 Sept 2018, 11:28
Official
Hi Nhlanhla
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,