Bad Customer Service

Good day

I would just like to express how disappointed and disgusted at the services I have received from Absa bank especially considering that I have been with your bank for over 12 years and have moved and closed all accounts with your bank.

On the 14th April 2018 I went to the Longbeach Mall branch in Noordhoek to close all accounts and only then discovered that you have been charging me for more than a year that I shouldn't have been charged for. When I lodged a complaint that same day for at least for April charges to be refunded to me I was supposed to receive feedback the following week I have called almost every day to the branch and nobody bothers to pick up the phone let alone email me. I find it very hard believe that you always try to keep customers from leaving but yet no services is ever provided to them. Once again for the month of May I was charged fees that I shouldn't have been charged for and I can say this with 150% confidence as two consultants in the Longbeach Mall branch confirmed that I should not be paying these charges. I am going to keep writing complaints until my queries are resolved and at least April and May charges have been refunded back me. I am so glad that I left your bank and will most definitely encourage people to leave Absa Bank!