Bad Customer Service

Good Day I have been banking with ABSA BANK for the past 7 years, hence I had problems financially my account had to be on arrears, but now I have settled the outstanding amount I owed the Bank. My account is put on hold so on the 26 April I went to ABSA Mall Of Africa Branch unfortunately my quierry had to be solved by their HEAD OFFICE as per Consultant and she told me they only respond on emails. I went again today their Head Office answered calls but no one was willing to assist the Consultant with my issue and I am very disappointed my problem of is not yet resolved. What a discrace because I have receving cellphone notifications that my Bank Account is active, I can't access any cash from my accout or do payments.