Bad Customer Service

JUST CLOSE THE **** CHEQUE ACCOUNT I'M NOT GOING INTO A BRANCH TO CLOSE IT...WASTING MY TIME CLOSE THIS ****ING ACCOUNT...

Please be informed I'm no longer interested in the account too much up and down now I need to go to the branch to get a card and activate the account.If it starts likes this then it's a no no..So please cancel everything. Requested an overdraft sent through all the documents to ********** and subject ********** 9308 and to date no feedback.

My ID number is ********** 105080

Kind Regards,

Jason

On 2018-03-02 08:42, Lewis, Claudette: Absa wrote:

Dear Mr Miller

I refer to your complaint posted on Hello Peter.

Please accept my sincere apology for any inconvenience we may have caused you.

Kindly note that this matter was escalated to the Online Applications and I have been advised that you were contacted and advised that the account is open and active.

I trust you find the above in order.

Bad Customer Service

I app**** online for a cheque account and received an email " Thank you for your application. An Absa consultant will contact you shortly to process your account. Product Monthly Price Gold Account 105.00 eStatements 0.00 Online Banking 0.00 NotifyMe 0.00 If you have any questions about your account, please contact us on ***" I called the number and the stupid consultant I spoke to said I failed the verification process as to where I provided Absa with the updated details yesterday when I app**** online and she just kept saying I need to go into an Absa branch and I'm trying to explain I uploaded documents and she said it works on a email system. Why do you offer online services if I need to go into the branch? Could have gone to the branch in the 1st place. If my experience is like this then I will not go ahead with Absa.

Username

jason-miller

Author

Jason Miller

Author Contact

********** 965

Author Email

**********

Nature

Customer Service

ID number

********** 15080

Reference Number

Person Responsible

Who they called

Who they emailed

Which branch they dealt with

customer care

Incident Time

Feb 16, 2018

Regards,