BAD customer service

I toot out a insurance cover from Aifa absa insurance for my vehicle firstly they made a mistake by insuring me for the wrong year model car and wrong colour and the amount was half of what the value is for my vehicle. When i tried phoning them i waited two hours plus on hold and when they eventually answered the conaultant was extremely rude so much that i dropped the call in order to maintain my humanity. Secondly my premium went up by R300.00 due to there mistake after they phoned my back to fix their mistake. Thirdly they just deduct any amount which they feel like without confirming if it is in order. And they only way you get hold of them is to reverse your payment. I am truly shocked by the experience that i have had with them. As they always say we will get back to you mam and that pnly happens if they want money.