Bad customer service

I have a business account with Absa i opened the account in Midrand. last week i transferred funds from my account immediately i realized that the money has gone to a wrong account, I immediately went inside the Bank asking them to reserve the transaction, The told they cant since it has gone to another bank which is Capitec. I begged them they didn't care, they then told me that if they reserve it it will take 3 weeks before it can reflect back into my account. I then asked them to call my Banker his name is Sifiso at Boulders branch who also told me he cant reverse the funds. I took the proof of transfer ran to Capitec luckily they were still opened. They told me that i should not worry they will sort it out they managed to calm me down they showed me that they care, and gave me assurance that they will recover my money. Immediately they contacted the person and they continually monitoring the account the following day the money was back into my account.

I wonder why am paying services at Absa Bank if they cant get help and why do i have a business banker and he cant even resolve a matter like that.

Thank you to Shannon at Capitec Calrswald who help me and kept on calling me to update me about the status of my funds