AN
Aphiwe N

1 reviews | Active since Jun 2012

27 Jul 2017, 09:34

Bad customer service

<p>I had a ABSA student loan which I paid in full however they debited my account with the full amount and I called the Student Bureau on ********** and the lady I spoke to advise me to go to any ABSA branch for them to close the account for me . I went to Southgate branch a lady who was helping me said unfortunately they cannot help me I have to go to Student Bureau in Bramfontein during the week or I use the phone in the branch to call Student loans and I did that, the lady I spoke to on the phone also advise me they cannot help me when I asked for her name she dropped the phone in my ears I had to go to FNB to reverse the debit order. Yesterday the 26th July I then called student Bureau they advise me I now owe R0.70 which I must go and pay it in the branch I then aske them if I cannot pay the R0.70 online and send them proof they said No I need to go to the branch to pay the money after I went to the branch and the couldnt help me. I promise you I will never bank with ABSA ever in my life I am waitng to close my Virgin credit card and never have anything to do with ABSA again</p>

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Replies (1)
Absa
Absa's reply27 Jul 2017, 11:21
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd