Bad customer service

<p>I went to Absa Protea Gardens on Tuesday 13th to fix a quiry that appeared on my trans union statement that showed I had a loan with absa of which that loan was paid up long time ago at an absay branch I was sent from one number to another that I shud call the number was just saying I shud hold eventually I was told by the consultant that I shud call that absa IT number myself because I am waisting their telephone bill it's not their problem that the lines are not getting through i left the branch without being assistant even now I am still struggling to get through the numbers they gave me cos it's says the lines are busy how can lines be that busy at 8am mxm please attend to this matter soonest. </p> <p>Regards Edith</p>