BAD CUSTOMER SERVICE !

What a waste of energy, phone calls, and time. Easy to take your clients premium, but the quality you provide is not only unacceptable but it is shocking. We have lodged a claim on the 14 February 2015 when our roof was damaged and we have been in contact with you since with no avail ! Our roof is still damaged, leaking and it is causing more damage now! You simply don't care, you simply don't respond. It is now April and you have still not sent out anyone. Every time we call you , we simply get \ we will investigate and call you back"Unacceptable customer service to have a client hanging on for so long! Clients be warned !!!!!! Change insurance companies.<br> Is this ever going to be solved !<br> # Ref *** claim no."""