JB
Juan B
1 reviews | Active since May 2019
15 Jan 2021, 06:26
Bad customer service
After banking with absa for more than 8 years I have reqeusted an credit increase that I was already pre approved for but the service I receives was so poor until date no one has called me back and let me know what the outcome is even after I went to the absa branch in fourways. I FEEL IF THIS IS THE WAY ABSA TREATS THEIR CLIENTS I WILL MOVE ALL MY ACCOUNTS TO A BANK THAT LOOKS AFTER THEIR CLIENTS.
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Absa's replyOfficial
15 Jan 2021, 11:04Dear Juan, Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will be sending you an email request your details to log your concern within 4 hours . There after I will provide you with a unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically I look forward to being of service to you. Vanessa Crowe
Absa's reply15 Jan 2021, 11:04
Official
Dear Juan, Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will be sending you an email request your details to log your concern within 4 hours . There after I will provide you with a unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically I look forward to being of service to you. Vanessa Crowe