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Pearl M
1 reviews | Active since Jan 2019
04 Oct 2021, 13:44
Bad customer service
Absa Newton worst service ever waited there for one hour no help and all of them in the branch couldn’t shell with fixing my app or bank card
I am not happy and wouldn’t recommend Absa to anyone
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Oct 2021, 15:43Dear Pearl Mbuli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Oct 2021, 15:43
Official
Dear Pearl Mbuli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
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Pearl M's updateReviewer Update
06 Oct 2021, 13:44Absa Parktown station best service ever I am happy even the consultant that assisted me was very friendly and patient her name is Boipelo. I am happy thanks
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Pearl M's update06 Oct 2021, 13:44
Reviewer Update
Absa Parktown station best service ever I am happy even the consultant that assisted me was very friendly and patient her name is Boipelo. I am happy thanks
Absa's replyOfficial
07 Oct 2021, 13:03Dear Pearl Mbuli
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply07 Oct 2021, 13:03
Official
Dear Pearl Mbuli
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd