Bad customer service

I went to absa Bank in Table View the one across from Bayside Mall yesterday and I was put in a queue with only one customer care consultant, I waited 45 minutes to finally be helped. Just to find out I have to go to another Qeue at the sales consultant by this time my lunch was over and I had to leave because I couldn't wait in that Qeue. I returned today and was sent to a sales consultant by the security guard. Nobody came around to take my name and let me know which number I am in the Qeue since there were already people before me sitting in the waiting area.. There is no order of who is next or what is happening, I waited 30 plus minutes again and nobody came to take my name down or give me any idea which number I am in the Qeue I left yet again without being helped and all I wanted to do was get my app activated to access my flexi reserve.