Bad customer service *****

I have been on talks with consultants make empty promises. The insurance said it won't join the vehicle to the house hold contents until photos have been sent. I disagreed with the access been too high and didn't send photos but they have been debiting the full amount of the household and car and since requested reversal and that it be separated. I just want the household not insurance. The consults are rude and in July was told 5 to 7 working days and every month same story. please rectify my stuff and refund me please tired and ABSA says they can't reverse because it's ABSA to ABSA . It's 4 months now and it's Idirect . You will call and be sent from pillar to post using my airtime