Bad Customer insurance claim service from Absa idirect

<p>Good day</p> <p> </p> <p> </p> <p>I logged a claim last week Wednesday, 21st June 2017. To my dismay the whole process has been such a drag and the bad service I received through this whole ordeal of dealing with Absa idirect claims administrators and Sure Settle. This is my first claim of being with Absa Indirect insurance and I truly thinking of moving my insurance somewhere else.</p> <p> </p> <p>I don’t how may calls I have made between Absa and Sure Settle just for feedback, which in my opinion this should have been a smooth sailing process. The only contact I received from ur team was either Thursday/ Friday late afternoon when the gentle man in copy called to advise that he will be dealing with my claim and that was it. You can confirm with Veldine from Sure Settle how many times I have called her because of not getting proper service from Absa. Yesterday was the most frustrating when I tried to get hold of my claims administrator because Veldine told me she had loaded the reports, the agents either drop the calls or kept me on hold for more than 15min when I asked to speak to a supervisor or manager…..is this called customer service?</p> <p> </p> <p>I have never encountered anything like this before:</p> <p>Below are the times I tried calling and either got cut off or kept on hold.</p> <p> </p> <p>26th June Rianca- 08h33</p> <p>27th june 12h17, call dropped</p> <p>27th Portcia- 15h08</p> <p>27th june 12h20- spoke to Liesle woods</p> <p> </p> <p>And between these calls I was in contact with Sure settle as well. So I was basically doing asba’s work for them to chase up on customer’s claims- this case my own?</p> <p>Then today was told you are repairing my Tv stand, couches and dining room table and side table. You guys never has issue with payment I should I have the inconvenience now at claiming stage. And the consultant don’t even give you proper service, it’s with management but you not telling what still needs to happen- the who’s, what and where ???</p> <p>I’m insured for 200 000</p> <p>And a R29 674 takes a full week of grief, endless calls to call centre…</p> <p>I want my couches replaced, as well as my TV stand!</p> <p>Today i get email from Masingita telling me they can only collect my couches, tv and dinning room table with side stand on the 6 July 2017 then it will take 21 days for the repair to happen, this is utter bull****.</p> <p>And the goods absa is replacing, the supplier does not have stock, what *****nsce is this, every month my insurance premiums goes off whith hastles and not that it time to claim- i encounter this this ****, i will refer this matter to the ombudsman, the claims administrator cannot tell the suppliers to sort my stuff but wants to advise me to increase my cover.. and he only made contact with me only after i escalated this to the CEO's office and actionline@absa, my email ref from the escalation [EC: 0ca69f07]</p> <p> </p>