Bad customer experience

Please assist me, I'm Solly Mailula bought a car with absa on Monday the 6th September 2021, on the very same day when I got to work from my leave, we were informed that our salaries will be cut and that there maybe possibility of retrenchment.

I went to Absa Midrand to cancel my contract as I'm still on cooling off period, they told me that they don't knw the whole process, they've never dealt with such matter, they than contacted the Head office who sent us from pillar to post, the number that we were given by the call center for Reza Reyman is unanswered

At the moment there is no solution and the cooling period is ending tomorrow