Bad customer expereince

Good Day Absa Team I am struggling to get through to your call center. The line always drops in the credit life division. I have called the following number ***. I am searching for assistance with credit life insurance. I need to understand how the insurance and credit life works. Can you help me by contacting me to establish what documentation you would require and what I am covered for . I have impaired functionality post my hear failure and would like a speedy response to get my administration in order. RegardsFrankton