Bad customer care service

This is my 2nd Absa complaint. I finally received my credit card, this being 2 and a half months later and lodging a Hello Peter complaint. I then visited the Claremont branch to have my card activated.

I then tried to transact but the transaction failed several times. I phoned the Credit card division and was told that their was an error on my account. I was told it's a Fica problem.

The consultant Belinda Saayman at Absa Claremont branch did not advise me of the Fica requirements, she was more interested in selling me a funeral plan.

The consultant from the credit card department told me to go to the bank and submit my documents or to email my documents. I refused to go to the branch because I was there and were not advised of the requirements. Not my fault but poor customer care service.

I emailed my documents same day to Fica department and then followed up the following day and spoke to Lerry from the Fica department who advised me they received my documents and he will phone me in the next 10 minutes. He never phoned me and I phoned again and was given several reasons, I will phone you back before COB and everything will be finalized today. Nothing happened and I had to phone again. Still nothing finalized. I called the branch to speak to Belinda and Hilton told me she is busy consulting and will phone me back. Well she never did.

I had endless problems with Absa since March when I app**** for my credit card. The service I received was poor. Never had a received such poor service from an FSP