Bad customer care

Good day. I tried to deposit money to cipc on Saturday 10 June 2023, than the machine went off because of load shedding waited to be assisted than they said i should come on Monday morning before they count money. I went in the morning gave them relevant information than the lady who was helping me said they will have to count the money in that ATM than they will get back to me. I think same week they called asking which ATM told them. But even now they haven't given me any feedback.