Bad Credit Card service

Item: Absa
Rating: 1
Author: Sabastian C

Bad customer service from Absa Credit card division. App**** online about 4weeks ago, e-mailed the necessary documents. After multiple calls to the customer service department the card was finally delivered but not activated. Visited 2 branches (First branch was offline and the second one told me it will be done in a few days after my documents are verified). My Credit Bureau profile show's I have an "Active Credit Card" with Absa. How is this an active account when you guys haven't verified my documents? Thinking of just cancelling this entire application and taking the service up with another bank. Same issue with my debit account from Absa, I app**** months ago but the card still isn't "active" That's not Africanacity.

Helpful (0)

Replies (2)

Absa's replyOfficial

05 Jul 2021, 10:25

Dear Sabastian Chetty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care

Absa's reply05 Jul 2021, 10:25

Official

Sabastian C's updateReviewer Update

08 Jul 2021, 20:27

Hi Rezona

I'm still experiencing the same issue.
The card isn't active and I've been charged the monthly fee for a service I don't have.

Please rectify this or cancel my account. I'll go to another bank.

RegardsSabastian.

Sabastian C's update08 Jul 2021, 20:27

Reviewer Update