Bad consultant only? I hope so - Not happy ABSA

I app**** for a loan via online banking. System requested 3 months pay slips which I uploaded via the website. I then received an email requesting payslips again and further information from a seeming correct email, but no |ABSA logos in the email as well. I responded asking why I need to firstly send documents I have already uploaded and secondly why did it not ask for the information online when initially applying for the loan, as well as raising the logos/authenticity of the email. I was promptly phoned from a landline asking security question, to which I responded that this raises the same problem as ***** is a real concern. I was told that that is the procedure and as I was going into a meeting I asked if I could call back on this number in an hour or tomorrow as it was already late. I asked again if I can phone back later as I urgently needed to attend a meeting but said I really need to go and was told that the person is knocking off in 30 minutes and unfortunately did not catch much after that as I excused myself from the call and call was ended. Here comes the kicker... I get an SMS almost immediately that loan is cancel... I have to re-apply! I am very disappointed that obviously the consultant was not impressed with me and promptly cancelled the loan... I have always had good service from ABSA but this was TOTALLY unacceptable.