1 reviews | Active since May 2017
Bad communication regarding insurance claim
<p>We had a hail storm which caused water damage to our house on 26 March 2017.</p> <p>I submitted a claim with ABSA Insurance for the damage and a service provider was allocated by ABSA insurance and inspected the damage on 30 March 2017.</p> <p>Since then I have phoned six times and spoke to the agent working with the case, but her answer was it is being assessed and they will let me know. I have not heard anything up to today 9 May 2017.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID/POLICY number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID/POLICY number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
ABSA corrected the previous bad communication.
They also assisted in finalising the claim after I provided proof of the hailstorm.
Thank you for improved communication and actions linked to the communication.
ABSA corrected the previous bad communication.
They also assisted in finalising the claim after I provided proof of the hailstorm.
Thank you for improved communication and actions linked to the communication.