Bad communication culminating to bad service

Absa Polokwane Savannah branch. I received a very bad customer service and communication from Rebecca. I believe the kind of communication she used while engaging me after she failed to come back to us was quite disturbing and disrespectul. I have never experienced such disrespect and a person with anger issues. A client may not be fami**** with your internal procedures but it is important to be calm and respond to clients with respect and educate them to understand. After being in the branch for 2 hours and a person like Rebecca who was supposed to help in ensuring the processes of authorizing the transaction is done quickly she chooses to give me a dont care attitude when I asked you said you will come back to us but you are now passing and talking to us with contempt. I have been into that branch a few times I have never met such a horrible person.