Bad communication, bad service, waste of time

In this past week I spent two days trying to arrange a payment plan for my ABSA credit card. After I managed to make the arrangement and received confirmation that my limit was reduced and that a monthly amount would be taken from my cheque account, I received two subsequent calls from two different agents from other separate departments (?!) who were unaware of the arrangements, that any requests were made and that I had reduced my limit and made payment arrangements. I refused to speak to them as a result of security vigilance as the matter was resolved according to my understanding.<br> <br> This afternoon I received an sms to notify me that my limit has been increased as requested - I did not request that. I am frustrated and I will move to another bank because of this issue. Internal communication is retarded and it is not my problem as a client.<br> <br> The ABSA Credit card division has wasted my time and failed at delivering a service that I pay for.<br> <br>