BAD COMMUNICATION AND BAD ADMINISTRATION!!!

This complaint is regarding the attached ticket nr:<br> First of all, this is totally unacceptable service!! The last telephonic communication before the card was delivered you told me via telephone that you only need 3 months bank statement (I've made it clear to you that I have a sole proprietor and this is the only bank account I have) and proof of address. And so the driver delivered the card and take the documents and told me that's in order. - really bad administration and communication from your side.<br> All of a sudden there's a \hold"on the card because I need a letter from my \""auditor\"" and months bank statements that my name reflects on. <br> Why now all of a sudden!!??? First of all everything was approved and in order"