Bad communication

First of all I reached out to ABSA informing them that there app doesn't work and I need to change my d.o date. As it is costing me arrear on my cover.

I also mentioned the fact that a tracker collected money however it still shows I am in arrears .

Did the bank not give me attitude with there one line reply. That doesn't make sense . I am so annoyed. I want to leave this stupid bank. I am sure other bank can do better