Bad communication

Due to covid i have lost my income but been trying to contact absa to make arrangements yet no assistance Now i get into contact with a payment arrangement department and they say that my stuff is at legal due to no contact and when i asked for the number they have i was told a complete different number. I asked them where did they get the number they say the trace department

I dont think its fair that i have been trying to call absa non stop twice a month and even emailing them and now they taking legal action because they details are incorrect on the system

I have had no calls or correspondence from them from the time i fell asleep into arrears until now

They have always had my email and cell number which they mail me and sms me on yet they say it’s incorrect