AC
Anje C

1 reviews | Active since Mar 2013

10 Feb 2015, 06:53

Bad Client Service - Very Upset

As of December i have been unable to swipe my card in stores as it keeps getting declined even though theres money on the card. I can draw money and do internet transactions, just not swipe.<br> <br> Eventually I realized somethings wrong and went to an absa branch. The lady there (who was very slow and gave me terrible service) informed that theres a hold on my account.<br> <br> She couldnt tell me why or how. I was getting irritated with how slow this lady as i had limited time. I left my details there and told the lady to follow up with me once shes figured it out.<br> <br> Of course i havent received any feedback in the last 5 days!! I had to phone around myself and was told theyre still busy sorting it out.<br> <br> In the mean while my car broke and i app**** for finance for a new car. It got approved but with a high interest rate. When i asked the lady why my interest rate is so how she said its due to some dispute with ABSA.<br> <br> What terrible customer service. I am absolutely FURIOUS.<br> <br> I WANT FEEDBACK NOW AND I WANT MY ACCOUNT SORTED OUT.

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Replies (1)
Absa
Absa's reply10 Feb 2015, 14:26
Official
Hello AC01,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,