Bad client service from Absa

This is just the last of a series of bad experiences with absa in my 6 years since I joined. Recently I received a refund from paypal for a package that was late, this refund was transfered to my account on the 22nd of february. Today is the 6th of March and i still have not received my money. I tried calling them 4 times all of which i had to hold the line for more than 8 minutes after which my line went dead or i hung up out of frustration. All my airtime was depleted after this so i resorted to emailing them, its been 4 days since i emmailed and still no reply. I am sure that there is a simple explanation for my problem or can be solved easily but if you canot even contact them its no use!. I will bee moving all my accounts to another bank since absa does not care about customer service or their customers. I dont recomend this bank to anyone since i have only had bad experiences with them.