Bad client service

Absa Bank customer service has really become bad. 1. Took my 83 year old mother to Table Bay Mall in Sunningdale on Saturday 3 weeks ago, waited fir more than an hour before she was attended to. Only 3 Absa admin staff members, and no tellers. 2. Went to the same branch on Saturday, and they were closed, I wanted to open a business account. Drove to Table View branch, but no joy either because they don't have staff available on saturdays that can help open business account. After being an Absa bank client for over 40 years, it's time to review my options.