Bad client service

Placed a claim for a leaking geyser on Friday 1 Nov at 12h30. Was told by the person filing the claim, that I will be contacted within a hour. I was given a call refence number and today Saturday 2 November, 16h00 and 10 calls later, still trying to get assistance with the said geyser.. Nobody has even the slightest interest in trying to help. Everyone I have spoken to just kindly transfers you to a different agent. Absa... You should be ashamed of your service. All hell will be breaking loose on Monday. I was told that in the new year my insurance will be given over to a new company PSG.... Let's hope this will be an improvement on service. JOHN.