BAD CLIENT SERVICE

On the 15the of December I called into the ABSA call centre after visiting the branch and receiving unsatisfactory service. I firstly spoke to an agent by the name of Cecilia the agent could not assist and past the phone to her team leader that was extremely rude and unwilling to help “ I do not deal with queries you can speak to my agent with regards to your account” this is by far the worst service I have ever received, as I work for a bank I understand that there are certain presagers that need to be followed in all incidents ,but the unwillingness to assist and lack of knowledge cannot be excused. After the first consultant dropping, I called again and spoke to Lucinda Dladla she was also unable to provide me with answer. These people that I dealt with showed nothing but incompetence and a bad attitude. I asked if i could speak to Lucinda's team leader Mpho Matiba, whom I was told he was in a meeting and he would give me a call before the end of business. The day has ended, no feedback. I am literally appalled at the service that I received.

In conclusion, my request was simple. I would like the money that has "vanished" from my account to be returned back plus I want to be refunded for the airtime that I have spent calling this bank because were calls being dropped and I was being placed on hold countless minutes.

Reference number: C-***8 Email address: *** Contact Number: ***