Bad client service

This is my first time dealing with ABSA and before I even get my card I am disappointed in the service. I phoned to request a form for cohabitation as I live on a farm so the only account that shows are our address is my fathers municipal bill. I was told that both myself and my dad would have to come into the branch to sign the form. This is the only bank I know of that requires my fathers to come in with me. Which means both of us have to get off work to fetch my credit card as we both work Monday to Saturday. The lady that picked up the phoned didn't even let me ask all my questions. She said \sorry I have to go I'm with another client"instead of transferring me to someone that can help me. The sms sent to confirm my card is ready and what I should bring with also specifies different documents than she told me over the phone. So I would have shown up at the branch and have been turned away with insufficient documents and would have had to take off work for a second time. """