TS
Tisetso S

1 reviews | Active since May 2012

14 Aug 2018, 16:47

Bad Call centre service

Can somebody pleeeeeeeeeeaaaaaaaaaaaase call me back with regards to my VEH finance. I have been trying to make a payment arrangement for the last 3 months and all I get is a transfer back to the Q at the call centre which finishes my airtime. I Urgently need assistance please.

I have been trying to even email you for the last few months no response

0
Replies (2)
Absa
Absa's reply16 Aug 2018, 03:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply16 Aug 2018, 03:50
Official

Hi Tsetso

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,