Bad business practices

<p>I app**** for an ABSA credit card online. I sent all the supporting documentation on the 20th of July 2017 via email to mycardapplication at *** and received an auto resonse immediately. I contacted platinum card to activate my card and I spoke to Nkululeko Mbuyani today the 27th of July 2017 from about 14h50 and he advised that my documents were never received, this is despite the fact that I received an auto resonse from ABSA acknowledging receipt of the documents. SomEhow somebody is not doing their job correctly there, how can documents that were sent via email get lost? Email is better than fax, there is a trail. Nkululeko tried to assist but unfortunately his argument didn't make any sense as he couldn't provide me with answers, it seemed as if he wasn't understanding my concerns at all. I have since resent the documents again, how long are you gonna take to release the hold? It is essentially not my fault that some individuals don't perform their duties and the very same individuals make the application process frustrating to the consumer. This is very bad service.</p>