Bad bureaucracy at best

Hello ABSA, I am very disappointed with your service lately, I have a business account and I realized that i need to make an appointment with my banker 3 weeks in advance just to change my business address! I find that outrageous giving the fact that any other bank will go out of their way to service their clients as fast and efficient as well as convenient as possible. for that reason I am emigrating to another bank slowly (which I just walk in and speak to my banker any time without any appointment even). Secondly we all appreciate online security, but some times it get overboard and I will tell you why I am really disappointed. 2 days ago I had my business cell phone upgraded and the new device uses a nano sim which resulted in a SIM swap, now I cant add any beneficiary or send money etc. until now its understandable. then I called and spoke to an agent who said that she will resolve my issue after I answer security questions. She started asking and I answer then she asked for the end of my business financial year !! I told her unfortunately my accountant will have to answer as i dont have the exact date, but I think around march. Then she came back to say I failed to answer some questions and that I have to inconveniently drive to the closest ABSA bank to resolve this issue, even speaking to a supervisor wouldn't help at all. Today Saturday 28th Oct. I drove to ABSA green stone mall and waited in the Q for about an 45 minutes to get to an agent which finally I did, just to discover that she will have to call the call center again to try and sort out the problem ! what a mess ! I felt that I had no choice but to wait again for the call center to answer (which took about another 35 minutes). the lady on the phone asked to talk to me to ask me for my ID number !! then she advised that its OK now and if I can log in online banking from the bank just to make sure everything is OK. which I did to find out that the problem is still there ! then they kept asking me log out and in again (which I did about 4 times) with no use. NOTE: I STILL HAVE THIS PROBLEM UNRESOLVED. What a disappointment, Keep up the good work I need a bank that appreciate my time .