Bad bank they said - Like it or Lump it said ABSA

So they invite to apply for a credit card, discussed and confirmed only a monthly fee and no additional costs, clearly. Then they send me the credit card. Next thing I get no statements, I have never used the card but am being charged an INITIATION FEE and interest and finance charges on that fee, and was expressly told this will not happen. I have even made transfers without a statement, just to keep the card in a credit balance. I query this on telephone, no help. I query on email saying this and that cancellation is better since there is no statement, no feedback, no query opened,no information prior to the charge. They just cancel the card - and request my banking details for refund of monies paid. So thank you ABSA!! Well done! Instead of querying the closure and having a retention's department you just sommer say "***** you" account closed without even enquiring or advising. I was a new ABSA client, and i was advised that your bank is not a good bank to bank with before during and after the application - now i know why.