Bad Bank Ever

I lost my back that contained all my valuables, cellphone, money, ID card and all my bank cards. Went to absa to block my card and asked them to do a smart card id and they said I should go to keywest branch, that's the branch that does the smart cards. When I reached Keywest branch they told me that I whave to go to Home affairs, they are not doing them. Now I can't get my card because I don't have ID, I lost money, how am I expected to spend more money just to get my card? With FNB and Capitec, bigups to them as I manged to get my cards with them, as they use biometric system to varify identity unlike Absa. Imagine in 2021 the only thing Absa can use is ID document/card. They can't use biometric devices