WM
Wenzile M
1 reviews | Active since Mar 2016
06 May 2023, 07:35
Bad Bank
I do not have a personal loan with ABSA but I keep receiving the sms below: Absa: Dear Customer, we have not received the instalment due on your Personal Loan account. Contact us on ***if you need to make a payment arrangement or visit Absa online for Absa Siyasizana financial assistance. Auth. FSP/NCRCP7
ABSA then lists you with the credit bureau for late payments. Horrible bank that doesn’t care about the consequences of doing such
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Absa's replyOfficial
08 May 2023, 08:15Dear Wenzile Myeni
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***1 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***1 Kind regards,Group Customer CareRezona Louw
Absa's reply08 May 2023, 08:15
Official
Dear Wenzile Myeni
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***1 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***1 Kind regards,Group Customer CareRezona Louw