Bad Bad very Bad service

Good day,

My previous car was financed with Absa Vehicle finance, however the car has been written off in an accident, and insurance pay-out has been, debit orders has gone off, yet every time I speak to Lulama Mdluiwa at Absa not only do I get bad service with bad attitude but this morning he sent me a other Clients statements. I would want to think doing business with Absa ones info would be safe however that is not the case. I need this matter addressed as this is pro-long the process of me obtaining a new car. I need to be contacted asap and not by Lulama because he is rude.