Bad Bad Srvice

I am writing to you to explain about a bad experience and a bad customer service I had with one of your call centre members, she would not even given me her surname which according to me was an indication that she was aware of her appalling behaviour.

It is really appalling and completely annoying to witness an employee of such a respected company like ABSA to treat a potential clients like a she did. I was really shocked and disappointed. I was enquiring about about speedpoint service / Debit order mandate, in answering my calls JOYCE was so impatient and she insisted on giving me the Branch Number and was not willing to answer any of my question. To add a slat to an injury I could hear her on the backgraound saying “ Oh my God, I am so irritated” When I asked for her she told that she was Joy and I asked for the surname she would not tell me but she arrogantly told me that she was the only JOY who worked in that department. That on its own to me shows lack of customer services. The Level of apathy and the “I do not care” attitude.

I called this number ***today on the 23/11/2017 between 16h00 and 16h15. People like her have a tendency of dragging the name of the organisation down. In future I will think twice before I phone ABSA if they staff are not aware of the implications of bad customer service. They easily forget that they are being paid by the same people they despise.

This is really disgusting. I am going to forward this email to hello-Peter so that people will know they behaviour of some consultants at ABSA.