Bad bad service from Absa

App**** for a personal loan with Absa Centurion mall on 17 March 2020, was approved and screened as I am a standard bank account holder, went to Absa bank for assistance with the loan for various reasons, was suppose to sign for the loan on 18 March 2020, went to Absa Centurion mall at 09:00 first in the que to be told after an hour that Absa cannot verify my finger prints because it doesn't pull through to home affairs, took finger prints again and again an issue with Absa system, the consultant then wanted me to go to home affairs with a form from Absa to go and verify my own finger prints, I am also employed and already took time off work and wasted an hour because of Absa incompetence, now they want me to go stand in a que at home affairs and verify my finger prints for them, this is nonsense Absa must get their systems in place