tM
tobie M
1 reviews | Active since Dec 2015
05 Sept 2022, 09:47
BAD BAD SERVICE FROM ABSA BANK
I am a client since 1987... last Monday 29 August i went to Pta-West branch Quagga Centre , to lift a seed that is on my policy for my overdraft.. Policy wants to pay out and then i can also clear/cancel overdraft..Got gr8 help at the branch from Naheedah Rocker ..she mailed the request in front of me to the securities department..since then neither she or me got nothing ..no feedback from that department...only need a letter to confirm the seed is lifted.. but it seems a struggle to do one letter a week. Realy bad service from that dept....
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Absa's replyOfficial
05 Sept 2022, 10:43Dear Tobie Mostert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply05 Sept 2022, 10:43
Official
Dear Tobie Mostert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw