BAD BAD SERVICE

called at 10am to speak to ABSA regarding getting a loan for a car, was told they cant help me on ***i need to call *** to which i called and was in a queue waiting for 46 minutes, i hang up and called ***to tell them i cant get through please help to which i was told again to call *** and then left my phone to be in a queue for a further hour and 36 minutes till i ran out out airtime!!! totally unacceptable!