Bad Bad Service

I would like to thank ABSA for trying to help me sort out my credit card issues,but unfortunately nothing positive came out of it.I since app**** a card replacement from last month.cant remember the exact date but it was 2 weeks before the 11th ,till today I have been waiting my card.have been told 100 times that the card will be delivered,i will wait then nothing,called the courier company who then advises that they were not given authorization to send me my card,i have been issued with 4 cards which has never reached my destination.Friday I was today by the courier ( Mohammed) to meet them in a mall to collect my card,and I couldn't make,why do I have to collect card from a courier company.this morning again I called to check the whereabout of my card was told by Nthabiseng that they are waiting for authorisation.i had so a bad experience with ABSA in such a way that I can explain,they do not care at all,they always say credit takes 3-5 working days but mine took a month.my time and money have been waisted as I had to call everyday since the day I app**** till on this day.should there be any extra cost on my card I'm not paying for it. I'm just disappointed with the kind of services I have been offered .