MP
Melissa P
1 reviews | Active since Dec 2017
20 Jan 2020, 19:13
Bad, bad real bad service .. no service actually!
Asked ABSA to switch my debit orders in Feb, March and April 2019, fell on deaf ears. Asked them to close my accounts in March 2019.. still debit orders went off until June 2019, July 2019 a lawyer phones me telling me i have been handed over as I OWE ABSA? for what?? Someone not doing there job? I have a paper trail for every month from Feb 2019 to date to get this sorted never dit ABSA give me one single call regarding my debit orders or money in rears? Phone gets droped after you are put throug to 7th person! "Sorry wrong department let me transfer you"... really ****ty bank and ****ty service! Wont recommend them!!
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Absa's replyOfficial
21 Jan 2020, 13:07Dear Melissa Pirrie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Jan 2020, 13:07
Official
Dear Melissa Pirrie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care