AS
Anette S
1 reviews | Active since Dec 2019
09 Dec 2019, 13:09
BAD BAD BAD Service I
Absa is definitely the bank with the worst service in this country at the moment In the first of DeceyI transferred money from my Cheque account to my Credit Card BUT by accident transferred it to my loan account Early on Monday the 2 nd if Dec I was in the bank explaining the situation to them filled in a form and was told it would take 3 working days WELL being the 9 th of December and 3 visits to the bank later just to be told now it will take another 3 to 5 working days How difficult can it be to just transfer the money back to the original account They keep on sending Sms’s that my credit card must be paid but do nothing about my predicament
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Anette S's updateReviewer Update
09 Dec 2019, 16:58NOW my money is out of my loan account and gone it has not been transferred to any of my accounts HOW does this work really can’t you just sort out this problem
AS
Anette S's update09 Dec 2019, 16:58
Reviewer Update
NOW my money is out of my loan account and gone it has not been transferred to any of my accounts HOW does this work really can’t you just sort out this problem
Absa's replyOfficial
10 Dec 2019, 09:56Dear Anette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply10 Dec 2019, 09:56
Official
Dear Anette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management