GA
Grant A
1 reviews | Active since Sept 2011
27 Feb 2024, 19:06
Bad bad bad bad service
I am not sure if Absa is under staffed, but I was on hold of about 45mins. By the time I received assistance my airtime of which I had lots was almost depleted. Then as they helping my call cuts. Nobody calls back knowing my concern and need for help. From a client centric perspective this is the poorest service from a bank. The banks I decided not to use offers way better service I will be moving back as this is not the first time I have this experience and have to come to this platform to get a call back
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
28 Feb 2024, 09:23Dear Grant Arendse
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply28 Feb 2024, 09:23
Official
Dear Grant Arendse
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
29 Feb 2024, 10:57 Dear Grant Arendse
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with clear details for the reason for your call to the bank by close of business 29 February 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with clear details for the reason for your call to the bank by close of business 29 February 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply29 Feb 2024, 10:57
Official
Dear Grant Arendse
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with clear details for the reason for your call to the bank by close of business 29 February 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with clear details for the reason for your call to the bank by close of business 29 February 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL